FAQ
Discovering Crossed
Whether you’re flirting, friending or networking, explore our FAQs to get all your Crossed questions answered and begin your journey of meaningful connections.
General FAQs
What are the main features of Crossed, and how do they differ from other dating apps?
The primary feature of Crossed sets it apart from other dating apps by focusing on local, genuine connections within your campus community. While other apps show you users from all over, Crossed is about discovering the people you encounter daily on campus but might not know much about — their interests, studies, and more.
Our goal is to facilitate connections with those in your immediate vicinity, making every match a potential real-life interaction on your campus.
How does Crossed ensure the authenticity and quality of profiles?
Crossed places a high priority on authenticity to ensure a trustworthy user experience, especially within the close-knit campus environment. To prevent catfishing, we require all users to verify their identity with a photo ID and a selfie before accessing the app. This stringent verification process guarantees that the profiles you encounter and connect with are genuine, ensuring that every match is with a real person who is exactly who they claim to be.
Can you explain the process of matching on Crossed? What algorithms or methods are used?
At Crossed, matching is based on a unique geolocation feature. When a user enters the vicinity of another user’s 150-meter geolocation bubble, their profile is queued up but not immediately visible. Profiles only become visible to each other once both users have exited this bubble.
This built-in safety mechanism ensures a comfortable distance between users before their profiles pop up, enhancing user safety during the matching process.
What kind of support or customer service does Crossed offer to its users?
Users can access support through the app and via email at Support@justcrossed.com. Our team is committed to responding to inquiries and resolving issues within 24-48 hours.
Are there any guidelines or rules users should know to maintain a respectful and safe community on Just Crossed?
Users must adhere to the terms and conditions of Crossed. We prioritize maintaining a respectful and safe community environment on our platform.
How do I sign up for Crossed, and what information is required to create a profile?
Creating a profile is straightforward. Users can sign up using their phone number, Google email, or Facebook login.
Is Crossed available worldwide, or are there geographic restrictions?
Crossed is currently available on college campuses across the United States, but we’re planning to go global soon, so keep an eye out!
Can I use Crossed to find friendships and non-romantic connections?
Absolutely! Crossed is designed to work as a valuable tool for students looking to expand their social circle on campus.
It helps you meet local people in your vicinity, fostering genuine connections and making it easier to overcome the initial hesitation of introducing yourself in person. With Crossed, you’re empowered to build meaningful relationships in your college community, whether you’re seeking friendship, love or just a familiar face on campus.
User Experience
How can I customize my profile to reflect my personality and interests?
When setting up your Crossed profile, you’ll encounter a few screens that prompt you to share your interests or hobbies. This allows you to fill in details that reflect your personality. Additionally, there’s a section where you can write about yourself, giving others a deeper insight into your passions, what intrigues you, your reasons for joining the app and more.
Is there a limit to the number of matches or messages I can have?
On Crossed, there are no limits to the number of matches or messages you can have. We encourage users to connect with as many people as they wish, fostering an expansive social network without restrictions.
What should I do if I encounter inappropriate behavior on the platform?
If you encounter inappropriate behavior, visit the user’s profile and use the report or block button at the bottom. Reporting requires specifying the concern, which will result in the user being blocked from your account and removed from your view. Alternatively, you can choose to block them with or without a specific reason.
How does Crossed handle user feedback and suggestions for improvement?
User feedback is invaluable to us. We are keen to know what users like or dislike about the app, as our goal is to facilitate meaningful connections. Suggestions for improvements are always welcome and considered seriously.
Can I temporarily deactivate my account if I need a break from the app?
If you need a break from the app, you have options in the settings to either deactivate your account or hide your profile. Hiding your profile allows you to remain active in ongoing conversations without making new connections, offering flexibility and control over your app experience.
Safety and Privacy
What measures are in place to protect personal data and privacy on Crossed?
At Crossed, we prioritize your privacy and the security of your data. All user data is securely stored, and we make a firm commitment to never sell your data. Our goal is to create a comfortable and safe environment within the Crossed app.
How can I report a security concern or data breach?
If you have any security concerns or encounter a data breach, please reach out to us immediately at Support@justcrossed.com. We are dedicated to addressing such issues promptly.
What kind of personal information is shared with matches, and can I control this?
The information visible to your matches on Crossed is entirely under your control. Whatever they see is based on what you choose to share. You can easily manage what is visible or hidden through your profile and settings page.
Are conversations on Crossed encrypted or monitored for safety?
Your conversations on Crossed are private. We respect user confidentiality and do not monitor chats. Users are free to communicate openly with others on the app, ensuring a private and secure exchange.
How can I adjust my privacy settings to control who sees my profile and information?
To control who sees your profile and information, Crossed offers a “Hide my Profile” option, rendering your profile invisible to all users.
Additionally, there’s a setting that allows you to hide your age, providing further control over your personal information.
Technical Support
What should I do if I’m experiencing technical issues with the app?
If you encounter any technical difficulties while using Crossed, please reach out to our customer support team at Support@justcrossed.com for assistance.
How often does Crossed update its app, and what do these updates typically include?
We regularly update Crossed to enhance user experience. These updates typically include bug fixes and the introduction of new features, ensuring the app remains current and user-friendly.
Is there a user guide or tutorial available for new users of Crossed?
For new users, Crossed offers a quick and intuitive tutorial upon profile creation, guiding you through our key features. Additionally, a comprehensive tutorial is available on our website, covering a wide range of functionalities within the app.
Are there any device or operating system requirements for using Crossed effectively?
To utilize Crossed™️ effectively, especially for its location-based features, users will need to enable “Location Services” on their device. This ensures the app can accurately display who you’ve crossed paths with.
Download Crossed Now
Ready to start turning your campus life into opportunities for romance, friendship and career connections? Download Crossed to start living more, swiping less and connecting with your fellow students.
